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Job Title: |
SQL Server Expertise for versions 2000/2005/2008 Team Leader
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Location: |
Paddington
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Start Date: |
ASAP |
Duration: |
Permanent
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Salary/ Rate |
Excellent salary and large company benefits |
SQL Server Expertise for versions 2000/2005/2008 and Team Leadership role to ensure the availability of Corporate Applications to the Business. SQL Server Expertise for versions 2000/2005/2008 Team Leader will deputise for, and assist, the Applications Management Team Manager.
SQL Server Expertise for versions 2000/2005/2008 Team Leader will work with the team that ensures that Business Critical applications are available to all Customers in the UK and European Regional offices. This involves working closely with other Corporate IT support teams such as Server Support, Networks, Service Desk, Incident and Problem management.
In addition to the BAU activities, the team also work on Projects, Business Continuity Processes and Continual Service Improvement.
The Role holder will be responsible for upgrading all Corporate SQL Servers to a common platform (SQL Server 2008) and ensuring service availability.
The Role holder will also be responsible for ensuring the team’s internal resources are available to meet BAU requests on a 24x7 basis, whilst ensuring all non-BAU work is scoped, prioritised and completed on time.
The Role holder is responsible for ensuring that all deliverables receive a high level of focus and commitment from the team members.
The successful candidate will be able to demonstrate a history of working with the various versions of SQL Server, in a high availability, 24x7 environments, with multiple customers and can provide evidence of implementing common methodologies/processes throughout their lifecycle.
Main Responsibilities
- Lead SQL Server DBA
- Responsibilities include: resource planning, personnel supervision and input into the performance appraisals of permanent team members.
- Supervising and co-ordinating team activities and work load as well as providing an escalation point of contact.
- Ensure that their teams’ performance helps uphold and increase the defined Customer Satisfaction Index of the department.
- Ensure their team adhere to the continual service improvement plan, which reflects customer and business needs, whilst delegating responsibility within the team to ensure this is followed.
- Ensure all change requests related to the team are performed professionally under change management system and implemented with minimal impact to Customers.
- Identify, recommend and implement improvements to processes and infrastructure.
- Liaise in written and verbal forms with peers and other areas of the business, being the technical focus for the team providing support and assistance with all aspects of the teams’ activities.
Key Skills and Experience
Essential Criteria:
- Strong knowledge of Microsoft Products, in particular SQL Server and any of the following would be a bonus: - Microsoft Sharepoint, Microsoft CRM, Peoplesoft, Remedy or NIKU Clarity.
- The ability to make appropriate decisions without necessarily referring upwards and readily taking ownership and responsibility.
- A methodical approach to investigation of issues, providing planned solutions and fixes.
- Excellent attention to detail and a high level of accuracy, with the ability to enforce documented processes.
- The ability to prioritise their own and Team members’ workload.
Desirable Criteria:
- Previous experience of leading a support team.
- The role requires the candidate to be an excellent self-starter, be proactive, and be able to provide previous evidence of these skills.
- Highly motivated to meet deadlines, and be able to demonstrate Time management and Prioritisation skills
- Good communicator – effective communication of complex issues to non-technical audiences both verbal and written
- Strong interpersonal and presentation skills with a service orientation
Please call Helen Kersey on 01353 665000 or email helen@citr.co.uk
Consult IT Recruitment Ltd. is acting as an employment agency for this Permanent vacancy.
