Vacancies

Job Description:

As a Support Analyst you will be responsible for the 1st level monitoring, diagnosis, and problem investigation activities in the support of a major financial system. You will provide first level diagnosis and resolution of problems monitor systems at log level, perform critical administration tasks and transfer logs to the technical teams. You will monitor log files and ensure that critical alerts are not missed. This Support Analyst role is within the operations environment. You will be talking to Customer Service operations staff and you will ensure that communications with customers are pro-active, polite and informative. You will also interact with the helpdesk to facilitate the customer requirements where appropriate. Build and enhance relationships with the customer to ensure their business expectations are met. Ensure all Incidents records provide an accurate log of events, are assigned to the appropriate area for follow up/resolution. Validate all change records, add/refine technical scripts to ensure technical scripts are accurate; and approval has been gained prior to implementation where appropriate.  All Remedy tickets records must adhere to the appropriate guidelines technical documentation manual. Ensure all escalation and reporting criteria are performed in a timely and concise manner as dictated in operational procedures. Ensure that all regional SLAs are adhered to.

You will have some Operations experience, with an understanding and exposure to Unix at an administrator level. Any knowledge of Base24 would be ideal as would Remedy experience. You will receive training in Ab Initio, WebSphere MQ, Tivoli ITM , Connect:Direct, Control-M and MVS/TPF.

For full remuneration details please call Helen Rush on 01353 665000 or email Helen@citr.co.uk

CITR Ltd operates as a recruitment agency in providing permanent job-seeking services and as a recruitment business in providing temporary or contract job-seeking services.